About me

Do you know the difference between education and experience? Education is when you read the fine print; experience is what you get when you don't.
— Pete Seeger

Serhiy Kuzhanov

I am an accomplished IT leader with over 20 years of experience driving global infrastructure operations, developing hybrid cloud strategies, and managing IT service delivery. My career has been built on aligning technology with business outcomes — delivering resilient, cost-efficient, and secure IT environments that enable growth.

With a proven record of leading high-performing global teams, I bring expertise in ITIL-based process maturity, automation, and disaster recovery planning. I excel at defining multi-year infrastructure roadmaps, governing IT assets and CMDB data, and building cross-functional partnerships that improve service quality and strengthen business resilience.

 

Key Qualifications:

  • Strategic Roadmapping: Defined and executed multi-year infrastructure strategies that support business growth, hybrid cloud adoption, and continuous improvement.

  • Hybrid Cloud Leadership: Implemented and managed hybrid cloud strategies across AWS and Azure, optimizing scalability, performance, and cost efficiency.

  • IT Service Management: Matured ITIL processes (Incident, Major Incident, Problem, Availability, Capacity, ITAM/CMDB), improving reliability and service delivery.

  • Automation & Modernization: Advanced automation and observability practices to reduce downtime, improve SLA compliance, and accelerate recovery.
  • Disaster Recovery & Continuity: Designed and tested enterprise-level DR/BCP strategies, ensuring operational resilience and compliance.
  • Global Team Leadership: Built and managed geographically distributed engineering and operations teams, fostering talent development and succession planning.
  • Executive Collaboration: Partnered with senior leadership and business stakeholders to align IT strategy, improve transparency, and deliver measurable outcomes.
  • Vendor & Budget Stewardship: Governed vendor performance and managed IT budgets with a focus on cost control, forecasting, and value optimization.