Cloud Asset Management: Governing IT Resources in the Cloud Era
2025-09-20
Cloud Asset Management (CAM) governs virtual resources, SaaS, and cloud services across their lifecycle. By focusing on provisioning, optimization, and retirement, CAM helps organizations control costs, prevent cloud sprawl, ensure compliance, and align consumption with business goals.
AI-Driven Incident Management
2025-09-17
AI-driven incident management is transforming IT operations by shifting from reactive firefighting to proactive resilience. This article examines predictive analytics, intelligent triage, automated remediation, and governance strategies that enable IT leaders to reduce downtime, lower costs, and improve business continuity.
Software Asset Management: Optimizing the Value of Software Investments
2025-09-13
Software Asset Management (SAM) is a core discipline within Information Technology Asset Management (ITAM) that focuses on the governance, optimization, and compliance of software assets across their lifecycle. As organizations increasingly rely on software applications and subscriptions, SAM ensures that licensing, usage, and costs are managed effectively. This article builds upon previous discus...
Major Incident Response Protocols in ITSM: What They Are, Why They Matter, and How to Build Them
2025-09-10
This article explores how IT organizations can design and implement effective Major Incident Response Protocols. It explains the role of frameworks and playbooks, highlights real-world examples, outlines governance and training practices, and shows how metrics and AIOps drive resilience and faster recovery.