2025 Tech Predictions vs. Reality: An IT Leadership Retrospective
2025-12-06
A comprehensive end-of-year retrospective on 2025’s major IT predictions versus reality. It examines forecasts by Gartner, Forrester, McKinsey, etc., in areas like AI adoption, agentic AI, AI governance/security, hybrid-edge infrastructure, sustainability, and regulatory compliance, and analyzes how those trends actually played out across enterprise IT operations and strategy.
The Fishbone Diagram: Root Cause Analysis Technique – A Deep Dive
2025-11-29
Explores the Fishbone Diagram (Ishikawa) as a structured root cause analysis technique within ITIL Problem Management. Examines real-world ITSM applications, integration with other RCA methods, and digital tooling, while referencing its origins in manufacturing and healthcare for cross-domain insight.
Fault Tree Analysis: Root Cause Analysis Technique – A Deep Dive
2025-11-22
Fault Tree Analysis (FTA) is a structured, deductive root cause analysis method used to identify and visualize potential causes of system failures. This article explores FTA’s origins in safety engineering, its logical diagramming structure, key symbols, quantitative and qualitative analysis techniques, and modern applications across IT service management, cybersecurity, and infrastructure reliabi...
Pareto Analysis in ITIL Problem Management: Harnessing the 80/20 Principle for ITSM Excellence
2025-11-08
This deep-dive explores the 80/20 Pareto Principle in ITIL Problem Management, demonstrating how identifying the ‘vital few’ causes can drive significant reductions in incidents, optimize resources, and enhance continual service improvement within ITSM environments.
The 5 Whys Root Cause Analysis Technique: A Deep Dive
2025-11-01
Explores the 5 Whys root cause analysis method, detailing its ITSM applications, benefits, and limitations, with practical examples and references for effective problem management.
Is the CCNA Still Worth It in Today’s IT Industry?
2025-10-18
As a UMGC professor teaching CCNA prep (CMIT 351), I explore whether the Cisco CCNA remains valuable in today’s IT industry. With research data and job-market insights, this article shows how CCNA still provides a strong networking foundation and serves as a stepping stone to careers in cloud, cybersecurity, automation, and advanced infrastructure.
VMware’s Virtualization Empire: Rise, Upheaval, and What Comes Next
2025-10-15
VMware revolutionized IT with x86 virtualization and became the industry standard. After Broadcom’s $61B takeover, licensing shifts and soaring costs sparked lawsuits, backlash, and rising competition from Microsoft, Nutanix, open-source KVM, and cloud providers. Enterprises now face a costly choice: stay locked in or prepare for migration and modernization.
The Holistic Scope of IT Asset Management: Unifying Hardware, Software, Cloud, Information, and SACM Domains
2025-10-11
IT Asset Management (ITAM) integrates Hardware, Software, Cloud, Information, and Service Asset & Configuration Management into a unified framework. Together, these domains ensure governance, compliance, cost control, and alignment of IT assets with business goals across their lifecycles.
Riding the Waves of Cloud Adoption: A Historical Analysis
2025-10-08
This article traces the history of cloud adoption through three major waves, from early cost-driven lift-and-shift migrations to enterprise expansion and today’s cloud-native strategies. It highlights what worked, what failed, and the lessons learned, showing how past experiences guide current drivers like AI, scalability, and modernization.
Service Asset and Configuration Management: Integrating Assets with IT Services
2025-10-04
Service Asset and Configuration Management (SACM) provides governance of IT assets and their relationships through the CMDB. By linking hardware, software, cloud, and information assets to services, SACM enables visibility, compliance, risk reduction, and stronger IT-business alignment.