The Fishbone Diagram: Root Cause Analysis Technique – A Deep Dive
2025-11-29
Explores the Fishbone Diagram (Ishikawa) as a structured root cause analysis technique within ITIL Problem Management. Examines real-world ITSM applications, integration with other RCA methods, and digital tooling, while referencing its origins in manufacturing and healthcare for cross-domain insight.
Fault Tree Analysis: Root Cause Analysis Technique – A Deep Dive
2025-11-22
Fault Tree Analysis (FTA) is a structured, deductive root cause analysis method used to identify and visualize potential causes of system failures. This article explores FTA’s origins in safety engineering, its logical diagramming structure, key symbols, quantitative and qualitative analysis techniques, and modern applications across IT service management, cybersecurity, and infrastructure reliabi...
Pareto Analysis in ITIL Problem Management: Harnessing the 80/20 Principle for ITSM Excellence
2025-11-08
This deep-dive explores the 80/20 Pareto Principle in ITIL Problem Management, demonstrating how identifying the ‘vital few’ causes can drive significant reductions in incidents, optimize resources, and enhance continual service improvement within ITSM environments.
The 5 Whys Root Cause Analysis Technique: A Deep Dive
2025-11-01
Explores the 5 Whys root cause analysis method, detailing its ITSM applications, benefits, and limitations, with practical examples and references for effective problem management.