Hardware Asset Management: A Core Domain of IT Asset Management
2025-09-06
Hardware Asset Management (HAM) is a fundamental component of Information Technology Asset Management (ITAM), focusing on the lifecycle management of physical IT hardware. As organizations expand their reliance on IT infrastructure, HAM provides the discipline needed to optimize costs, reduce risks, and ensure compliance. This article builds upon a prior overview of ITAM, offering an in-depth expl...
IT Asset Management: An Overview
2025-08-30
Information Technology Asset Management (ITAM) is a structured approach to managing the lifecycle of IT assets, ensuring optimal value, cost-efficiency, compliance, and risk mitigation. As organizations increasingly depend on diverse technologies—including physical hardware, software, cloud services, and information assets—the role of ITAM has expanded to encompass multiple disciplines. This paper...
Understanding Runbooks, Policies, and Procedures in IT Service Management
2025-08-23
This paper examines the distinct roles of runbooks, policies, procedures, and guidelines in Managed Services Provider (MSP) environments and their collective contribution to effective IT Service Management (ITSM). Runbooks provide technical instructions for operational tasks, policies establish governance frameworks, procedures (or Standard Operating Procedures, SOPs) standardize workflows for com...