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I write because I don’t know what I think until I read what I say.
— Flannery O’Connor

The 5 Whys Root Cause Analysis Technique: A Deep Dive
2025-11-01 Explores the 5 Whys root cause analysis method, detailing its ITSM applications, benefits, and limitations, with practical examples and references for effective problem management.
AI-Driven Incident Management
2025-09-17 AI-driven incident management is transforming IT operations by shifting from reactive firefighting to proactive resilience. This article examines predictive analytics, intelligent triage, automated remediation, and governance strategies that enable IT leaders to reduce downtime, lower costs, and improve business continuity.